"I have the best job of all. I get to help solve problems. I find that for every challenge we face, there's always a new and improved course of action. We just have to fi nd it and that's what we do best!"
Kathy
Project Manager
"Being a designer for ON-SITE TM enables me to create that visual component for our clients. It gives me the opportunity to add some of our clients brand personality into every call we make. That's what makes my job so fun."
Shannon
Graphic Designer
Take a moment and listen to a sample of our TSR's in action. You'll hear clearly why partnering with ON-SITE TM can be the best investment you've ever made. We mean it when we say we LOVE what we do... and it certainly shows!
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
BStrong4Life - APPOINTMENT SETTING
BStrong4Life.
- Connects with patient.
- Friendly introduction about the nature of her call.
- Friendly and professional invitation to visit office for demonstration and trial.
- Establishes a strong repport with the patient in preparation for the doctor's upcoming presentation.
In this call Aimee explains the exciting new BStrong4Life program and benefits it offers patients and then quickly schedules her to come in for an initial session to see if that would work for her. She avoids the insurance questioning referring her to check that in office and then books her appointment confirming patient knows office location.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
BStrong4Life - APPOINTMENT SETTING
BStrong4Life.
- Connects with patient.
- Friendly introduction about the nature of her call.
- Friendly and professional invitation to visit office for demonstration and trial.
- Establishes a strong repport with the patient in preparation for the doctor's upcoming presentation.
In this call Shannon explains to the patient that the Doctor wanted to personally invite her to check out the new BStrong4Life program and explains how that works in a chiropractic setting. She then offered for her to schedule a demonstration to see if it would work for her and sets the appointment confirming location.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
WE'RE FAST ON OUR FEET.
Concierge Medicine Company Call Highlights
- Follows up with patient about program info.
- Qualifies prospect.
- Asks for the sale.
- Overcomes objection #1: "I'll have to talk it over."
- Overcomes objection #2: "The price!"
- Sets front desk appt. with program representative.
This call is for a physician who is trying to enroll patients in an exclusive concierge program for his practice. You'll hear Jamie, TSR, connect with the patient, inquire to be sure she has all the information, probe for interest and subsequently ask for the sale. Jamie works through two common objections in this call, "we need to talk it over" and "it's expensive." Jamie listens, relays understanding, offers up options and maintains continued control of this call. She is polite, professional and persistent and it pays off in the end. She sets an office appointment with the program enrollment representative. Because of the highly confidential nature of the health care business, some larger portions of this call, were silenced. Yet another benefit of working with ON-SITE TM. Our clients know we can be trusted with private, highly- confidential and even personal information.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC NEW PROVIDER - APPOINTMENT SETTING
Introducing New enhancements of the LYRIC product.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional explanation of the new Lyric product
In this call, Aimee´s professional explanation of the Lyric Hearing Device and it´s new enhancements piques the interest of this Audiologist who has heard about Lyric but does not carry the Lyric product for his patients. She explains there are a number of hearing aid wearers in his area who have expressed interest in LYRIC and is quickly able to set up a time for this Audiologist to meet with a Lyric representative for a presentation of the product.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
VeEDIS - WARM TRANSFER.
VeEdis Lead Generation and warm transfer.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional and friendly offer to set up a meeting with prospect to talk about product details
Jennifer easily reaches the decision maker and explains the nature of her call. She establishes the prospects interest to meet with the VeEdis representative to talk about product details and make some comparisons with the information system they are using now in their Emergency Room. The Prospect quickly agrees to be transferred through to the VeEdis representative.
** PRIVACY POLICY Some names, addresses, phone #'s, & company names have been silenced or omitted from the call.
LYRIC NEW PROVIDER - APPOINTMENT SETTING
Establishing rapport with a new prospective provider of the LYRIC Product.
- Connects with decision maker
- Friendly introduction about the nature of her call
- Professional explanation of the new Lyric product
- Establishes a strong rapport with the prospect in preparation for the Lyric product representative´s upcoming presentation
In this call, Megan pleasantly introduces herself to John, the new owner of this Audiologist Office. She presents the Lyric product in a professional way. In this particular case John had already been in contact with the Lyric representative and had scheduled a meeting with him. This gave Megan a great opportunity to establish a rapport with John who was now very much looking forward to meeting the representative.